Support

Help Center

Answers straight from the QUELSUITE stack — authentication, billing, workflows, and emergency contacts.

Account & Access

Manage seats, languages, and SSO.

-Use Google login for every seat. Roles sync automatically across Creation, Image, and Video Studios.

-Language preferences tie to the landing translations — switch between EN/KR/JP without refreshing.

-If you lose access, reach out to sales@quelsuite.com with your workspace ID for an immediate reset.

Billing & Security

Keep your workspace compliant.

-Invoices live in /payments and mirror what you see on payment history pages inside the app.

-All data is encrypted at rest and stored securely on QUELSUITE servers.

-Need a custom MSA? Contact our team; legal documents live at /terms-of-service and /privacy-policy.

Production Support

Ship campaigns faster.

-Creation Studio pipelines can be cloned per category (fashion, beauty, eats, cinema, cartoon) from the navbar dropdown.

-Image Studio exports bundle hero, gallery, and ad units so you never re-upload assets.

-Video Studio timelines accept still renders to create kinetic type sequences in seconds.

Talk to a Person

Need a walkthrough or live debug?

-Email sales@quelsuite.com for onboarding and enterprise support.

-Join office hours — we review workflows and help optimize prompts or node graphs.

-Emergency line: +82-2-3142-7218 (24/7 automated triage).

Contact Channels

Get in touch

Workspace chat

Ping us directly from the studio. Operators see human responses inside the Notification panel.

Hours: 09:00–19:00 KST (Mon–Fri)

Email escalation

Route billing, security, or legal discussions to sales@quelsuite.com so the correct owner jumps in.

Response: under 12 hours; urgent tags in subject line.

Phone line

+82-2-3142-7218 connects you to our on-call lead. Perfect for production blocking issues.

24/7 automated triage with human call-back.

Priority Support

Escalation matrix

P1 – Critical

Studio not accessible, renders failing globally, or security incident.

Immediate bridge spun up. Engineering, security, and success teams join within 15 minutes.

P2 – High

Category specific blockers, degraded performance, or billing lock preventing production.

Response within 2 hours, mitigation plan shared, follow-up until resolved.

P3 – Normal

Feature questions, workflow reviews, roadmap requests.

Tracked in the help center dashboard with updates every business day.

FAQ

Frequently asked questions

QUELSUITE uses Google OAuth for authentication. Simply log in with your Google account - no password reset needed.

We accept all major credit cards and bank transfers for enterprise plans. Contact sales@quelsuite.com for custom payment arrangements.

Visit /pricing to view available plans, or contact sales@quelsuite.com for enterprise solutions tailored to your needs.

Yes. All data is encrypted at rest and in transit, stored securely on QUELSUITE servers with regular backups and security audits.