Support
Help Center
Answers straight from the QUELSUITE stack — authentication, billing, workflows, and emergency contacts.
Account & Access
Manage seats, languages, and SSO.
- Use Google login for every seat. Roles sync automatically across Creation, Image, and Video Studios.
- Language preferences tie to the landing translations — switch between EN/KR/JP without refreshing.
- If you lose access, reach out to sales@quelsuite.com with your workspace ID for an immediate reset.
Billing & Security
Keep your workspace compliant.
- Invoices live in /payments and mirror what you see on payment history pages inside the app.
- All data is encrypted at rest within Supabase, matching the configuration inside the /supabase folder.
- Need a custom MSA? Contact our team; legal documents live at /terms-of-service and /privacy-policy.
Production Support
Ship campaigns faster.
- Creation Studio pipelines can be cloned per category (fashion, beauty, eats, cinema, cartoon) from the navbar dropdown.
- Image Studio exports bundle hero, gallery, and ad units so you never re-upload assets.
- Video Studio timelines accept still renders to create kinetic type sequences in seconds.
Talk to a Person
Need a walkthrough or live debug?
- Email sales@quelsuite.com for onboarding and enterprise support.
- Join office hours — we review workflows and help optimize prompts or node graphs.
- Emergency line: +82-2-3142-7218 (24/7 automated triage).
Contact Channels
Workspace chat
Ping us directly from the studio. Operators see human responses inside the Notification panel.
Hours: 09:00–19:00 KST (Mon–Fri)Email escalation
Route billing, security, or legal discussions to sales@quelsuite.com so the correct owner jumps in.
Response: under 12 hours; urgent tags in subject line.Phone line
+82-2-3142-7218 connects you to our on-call lead. Perfect for production blocking issues.
24/7 automated triage with human call-back.Escalation matrix
P1 – Critical
Studio not accessible, renders failing globally, or security incident.
Immediate bridge spun up. Engineering, security, and success teams join within 15 minutes.
P2 – High
Category specific blockers, degraded performance, or billing lock preventing production.
Response within 2 hours, mitigation plan shared, follow-up until resolved.
P3 – Normal
Feature questions, workflow reviews, roadmap requests.
Tracked in the help center dashboard with updates every business day.
FAQ
Where do I see current platform status?
status.quelsuite.com mirrors our internal dashboard. Subscribe to updates for email/SMS alerts when maintenance is scheduled.
Can QUEL join our standups or audits?
Enterprise plans include optional weekly syncs plus quarterly audit support. Share your cadence and we will staff the right experts.
How do I request a new feature?
Log it in the forum under Product Feedback or email product@quelsuite.com. The request is triaged publicly so you can follow its status.